Good Customer Service is the cornerstone of my business philosophy because I am often times on the receiving end of poor customer service.   I aspire to ensure my clients' experiences with me are different and positive.   I try to abide by the Golden Rule: treat others as I would like to be treated.  

Here are some of my clients' who were kind enough to share their personal experiences with me.

Steve Mun 

Han Kim, Palo Alto

Steve,

I am writing to thank you for your assistance in selling and buying our new home in Palo Alto.  I am a person who believes in results and you provided me with excellent results on both of our transactions.

I appreciated your efforts in making the entire process as trouble free and simple for my family as possible.  But of course, what I appreciated most was your ability to get us asking price on our old home, yet get us into our new home below asking price; and still close both of them within 60 days.  That was truly impressive and commendable.

.. family thanks you for your hard work.

Shuren Yao, West San Jose

Dear Steve,

... and I wanted to thank you for helping us find our wedding home.  We appreciated you being so understanding and patient in helping us through our first real estate transaction.  We didn´t know at the time, but do know now that you getting us the home at list price was an incredible task in this competitive market.

Thanks again Steve for helping us realize our American Dream of owning our own home and keeping us within our budget.

Joe Y. Chu, Cambrian

Steve:

I wanted to take a moment to thank you for your assistance in finding my new dream house in Cambrian.  Even in this competitive market place, you made the whole buying process relatively simple for me by also recommending a good loan agent who was able to get me a good rate quickly.  It also helped that you negotiated an offer which was obviously lower than the appraised value.  Overall, I could not be happier with your service and your creative ideas.

I wanted you to know that I will be recommending you to my friends and co-workers when they are in the market for a house.

Thanks again and keep up the great work.

James Kim, San Jose

Dear Steve,

Thanks for helping me sell my house.  From the beginning, you were courteous and professional in dealing with me.  You explained the sell-through procedure so that I can be calm and know what to expect and when to expect it.  You were a step ahead of me in getting all of the documents and preparations ready on time.  You discussed and implemented your sell strategy that brought maximum exposure in selling my house as quickly as possible at the best possible amount.  You demonstrated knowledge of the real estate market and performed your job with responsibility.  Most of all, you were real easy to work with.  Thanks for the great job you have done.

Seong M. Son, Almaden

Steve,

What can we say?  Selling above asking price and buying below asking price: we had the perfect transaction.  You did a great job for us in negotiating the deals but also in taking care of all of the inspections and repairs needed in both houses to make it a hassle-free experience for us.  Thank you for all of  your hard work on our behalf.

Indy and Sandra Lee, Sunnyvale
“Steve helped us get into a our new home for thousands less than the seller asked and also managed to negotiate additional financial incentives which saved us thousands more at closing time. All of this was done in an area which is still highly competitive and receiving multiple offers. He was patient and understanding throughout the process, guiding and teaching us along the way. I would recommend him to anyone looking for real estate assistance.”

Stephanie Boireau, San Jose
Steve has been my Realtor for the purchase and sales of my last three homes.  He has done a tremendous job in each of those transactions and always, ending up with me getting a great deal and saving me a lot of money.  He was always available for me and took care of any issues I had.  I wish every service provider would be more like him.  If you don't already have a good Realtor, I would recommend using him.

Olivier Boireau, San Francisco
“Steve has bought and sold three of my last homes. He has been a true professional and has guided me along the way in my transactions which have resulted in me getting excellent deals and making more money in the process. Good guy. I would recommend his services to anyone.”

Grace Kang, Rocklin

Steve Mun has been an ideal listing agent for me.  I am a type of person who wants to know how things will be done and then they be done without me getting involved in the tiny details.  He made the process simple for me.  I knew what to expect and got exactly what was promised, and the final sale price was more than the list price.  I am happy and would use him again.

 

 

 

Daniel Ju, San Jose
Steve did an excellent job for me. He was professional and stayed on top of the whole sales process. I would wholeheartedly recommend Steve to anyone who could use his services!

Harry Kim, San Jose
 Testimonial by Harry Kim

 

          When I first wanted to decide what to do with my house, I felt lost as what I needed to do with it.  I didn’t even know where to begin.  I contacted Mr. Mun and wanted to get some consultation from him.  He was very understanding of my situation and gave me some honest feed back as to what my options were.  He was honest with the options that he presented to me.  He took me step by step and made sure that I was on task with various forms.  He was very prompt with his work, and I was able to fully trust him with the work load. 

          I was very happy with his work.  I received a great service through my agent.  I am fully satisfied that we were able to reach our goal. I highly recommend Mr. Mun to anyone who needs help with real estate matters.  

Becky Voorheis, Mountain View
 

Becky Voorheis

 (client)
Becky hired you as a Real Estate Agent in 2009 {1}

Top qualities: Great Results, Expert, High Integrity

“Steve successfully executed the short sale of our bay-area house from beginning to end and I can't recommend him highly enough! I'm certain that the short sale would have never happened were it not for Steve, his persistence, charm, wisdom, experience, relationship-skills, attention to details, creative problem solving, and sheer tenacity. During the times when I got discouraged and doubted whether I could go on with what Bank of America put us through, Steve was right there to encourage and reassure me. Not only was his performance superb, he did it all with me living 2,000 miles away in Indiana! Living so far away, it was crucial to us that we hire someone extremely trustworthy and who could independently drive the process on their own initiative. Steve was all that and much more. In my experience, it's a rare occasion in which you hire a real estate agent and, after it's all said and done, can honestly say "I would hire that person again". With no reservations, I would absolutely hire Steve again and recommend him to friends and family.” February 3, 2010