Good Customer Service is the cornerstone of my business philosophy because I am often times on the receiving end of poor customer service.   I aspire to ensure my clients' experiences with me are different and positive.   I try to abide by the Golden Rule: treat others as I would like to be treated.  

Here are some of my clients' who were kind enough to share their personal experiences with me.

Steve Mun 

Han Kim, Palo Alto

Steve,

I am writing to thank you for your assistance in selling and buying our new home in Palo Alto.  I am a person who believes in results and you provided me with excellent results on both of our transactions.

I appreciated your efforts in making the entire process as trouble free and simple for my family as possible.  But of course, what I appreciated most was your ability to get us asking price on our old home, yet get us into our new home below asking price; and still close both of them within 60 days.  That was truly impressive and commendable.

.. family thanks you for your hard work.

Shuren Yao, West San Jose

Dear Steve,

... and I wanted to thank you for helping us find our wedding home.  We appreciated you being so understanding and patient in helping us through our first real estate transaction.  We didn´t know at the time, but do know now that you getting us the home at list price was an incredible task in this competitive market.

Thanks again Steve for helping us realize our American Dream of owning our own home and keeping us within our budget.

Joe Y. Chu, Cambrian

Steve:

I wanted to take a moment to thank you for your assistance in finding my new dream house in Cambrian.  Even in this competitive market place, you made the whole buying process relatively simple for me by also recommending a good loan agent who was able to get me a good rate quickly.  It also helped that you negotiated an offer which was obviously lower than the appraised value.  Overall, I could not be happier with your service and your creative ideas.

I wanted you to know that I will be recommending you to my friends and co-workers when they are in the market for a house.

Thanks again and keep up the great work.

James Kim, San Jose

Dear Steve,

Thanks for helping me sell my house.  From the beginning, you were courteous and professional in dealing with me.  You explained the sell-through procedure so that I can be calm and know what to expect and when to expect it.  You were a step ahead of me in getting all of the documents and preparations ready on time.  You discussed and implemented your sell strategy that brought maximum exposure in selling my house as quickly as possible at the best possible amount.  You demonstrated knowledge of the real estate market and performed your job with responsibility.  Most of all, you were real easy to work with.  Thanks for the great job you have done.

Seong M. Son, Almaden

Steve,

What can we say?  Selling above asking price and buying below asking price: we had the perfect transaction.  You did a great job for us in negotiating the deals but also in taking care of all of the inspections and repairs needed in both houses to make it a hassle-free experience for us.  Thank you for all of  your hard work on our behalf.

Indy and Sandra Lee, Sunnyvale
“Steve helped us get into a our new home for thousands less than the seller asked and also managed to negotiate additional financial incentives which saved us thousands more at closing time. All of this was done in an area which is still highly competitive and receiving multiple offers. He was patient and understanding throughout the process, guiding and teaching us along the way. I would recommend him to anyone looking for real estate assistance.”

Stephanie Boireau, San Jose
Steve has been my Realtor for the purchase and sales of my last three homes.  He has done a tremendous job in each of those transactions and always, ending up with me getting a great deal and saving me a lot of money.  He was always available for me and took care of any issues I had.  I wish every service provider would be more like him.  If you don't already have a good Realtor, I would recommend using him.

Olivier Boireau, San Francisco
“Steve has bought and sold three of my last homes. He has been a true professional and has guided me along the way in my transactions which have resulted in me getting excellent deals and making more money in the process. Good guy. I would recommend his services to anyone.”

Grace Kang, Rocklin

Steve Mun has been an ideal listing agent for me.  I am a type of person who wants to know how things will be done and then they be done without me getting involved in the tiny details.  He made the process simple for me.  I knew what to expect and got exactly what was promised, and the final sale price was more than the list price.  I am happy and would use him again.

 

 

 

Daniel Ju, San Jose
Steve did an excellent job for me. He was professional and stayed on top of the whole sales process. I would wholeheartedly recommend Steve to anyone who could use his services!

Harry Kim, Blossom Valley San Jose Seller
 Testimonial by Harry Kim

 

          When I first wanted to decide what to do with my house, I felt lost as what I needed to do with it.  I didn’t even know where to begin.  I contacted Mr. Mun and wanted to get some consultation from him.  He was very understanding of my situation and gave me some honest feed back as to what my options were.  He was honest with the options that he presented to me.  He took me step by step and made sure that I was on task with various forms.  He was very prompt with his work, and I was able to fully trust him with the work load. 

          I was very happy with his work.  I received a great service through my agent.  I am fully satisfied that we were able to reach our goal. I highly recommend Mr. Mun to anyone who needs help with real estate matters.  

Becky Voorheis, Mountain View Seller
 

Becky Voorheis

 (client)
Becky hired you as a Real Estate Agent in 2009 {1}

Top qualities: Great Results, Expert, High Integrity

“Steve successfully executed the short sale of our bay-area house from beginning to end and I can't recommend him highly enough! I'm certain that the short sale would have never happened were it not for Steve, his persistence, charm, wisdom, experience, relationship-skills, attention to details, creative problem solving, and sheer tenacity. During the times when I got discouraged and doubted whether I could go on with what Bank of America put us through, Steve was right there to encourage and reassure me. Not only was his performance superb, he did it all with me living 2,000 miles away in Indiana! Living so far away, it was crucial to us that we hire someone extremely trustworthy and who could independently drive the process on their own initiative. Steve was all that and much more. In my experience, it's a rare occasion in which you hire a real estate agent and, after it's all said and done, can honestly say "I would hire that person again". With no reservations, I would absolutely hire Steve again and recommend him to friends and family.” 

Joe Rodney, Rivermark Seller Santa Clara
 Dear Steve,

Thanks so much for all your help in getting my place sold in Santa Clara. Your expert knowledge made the entire process a lot easier to handle. I'm really lucky to have found such a great agent to work with.
 

Mandane Fraisse, Sunnyvale Buyer
Steve is a great agent. He was referred to us by a friend when we were looking for a house to buy. We visited a lot of houses in different cities as we did not know where we wanted to buy. He was always patient and gave us good advices on what we needed to be careful of. Steve took great care of us especially after we chose the house we wanted to buy. He took the time to explain to us everything and to guide us through the process of buying a house in the US. He made sure the bank had all the necessary papers for our loan ready  when we signed at the escrow. He reminded us of the deadlines for everything so that the process would go smoothly. When we became owner, he put us in contact with contractors, painters, designers etc... and offered to negotiate for us as it is not our forte ... .  Even now, after everything is done, he is still responding to our querries about houses in our neighborhood that we want to check to follow the value of our property.  With Steve, you are sure to have a great service. More than an agent, you will find a friend who has your interests at heart.

Karthik Krishnan, West San Jose Seller/Buyer
 Steve Mun was instrumental in helping me sell and buy a  new home.  In this era of technology, I went in sceptical about the value of an agent in selling/ buy a home but Steve was worth it. He was honest, responsive and incredibly helpful. On the sell side, he brought in a full crew of folks to  ensure that any potential objections that could hinder/ increase the sales cycle  be eliminated. He was aggressive in the open houses, how they were marketed  etc. I ended up selling the home in 35 days and in these times that was a remarkably good outcome. 

On the buy side, my experiences were similar. We went through protracted negotiations with the sellers and Steve was there all along the way helping us navigate the terms/ conditions and ensuring a final sale price on terms that met our requirements. We even ended up using the loan agent  that Steve recommended for our financing. 

We ended up buying a home that required some modifications and he also helped with contacts on the contractor/ painting side that were affordable and more importantly finished the work in a timely manner.

On each of these fronts, I would place independent inquiries with folks I know about rates on painting, loans, contracting and Steve's guiys always ended up being the most affordable

Just a super helpful, nice agent with a lot of integrity. By the end of it all, he was more a friend to us than an agent.  I recommend him highly to anyone looking to buy/ sell a home

Jane Han, Alameda Seller
 "Deciding to sell my home was a big decision. During that time, Steve was referred to me by a friend. Prior to making my decision, Steve took the time to explain the entire process to me and answered all my questions prior to starting the sale. He really made me feel comfortable through the entire process. At times, it was discouraging not knowing if I’d find a buyer, but Steve was always encouraging and helped me to remain optimistic. I appreciate all his efforts in helping me to sell my home.

I would highly recommend Steve to anyone looking to sell their home."

Year first hired: 2010
Top Qualities: Great Results, Expert, On Time

Farah Mangoba, Berryessa San Jose Seller
 

Summary:

Steve educated my husband and I on the different selling options that were available to us given our circumstances. He was always on top of keeping us informed about activity on our property. When we finally got a buyer, Steve kept us abreast of where we were in the process to closing and was always quick to answer any questions we had.

We recommend Steve as an agent and will definitely refer him to others we know.

-Sellers

Yong Lewis, Blossom Valley San Jose Seller
 

Summary:

I hired Steve Mun to sell my home in San Jose. I live in San Francisco, so I needed someone who would help with everything about this sale. Steve came highly recommended and he delivered. He explained the process of what to expect from start to finish. He did a fantastic job of marketing the property and we got many offers although other units in the complex did not get offers. Steve was professional, and negotiated to make sure I was not at a disadvantage. He is good agent who I would recommend to others. -- Thank you.

Adam Yang, Rivermark Santa Clara Seller
 

Summary:

We sold our property as a short sale early this year. I'm glad that we met Mr. Mun, because without him we wouldn't get this good deal. He had excellent negotiation skills with the bank, great amount of knowledge in his field of work and many experiences. He worked for our best interest. You wouldn't get disappointed.

Nga Tran, Santa Clara Seller

 I was really fortunate to have worked with Steve Mun. Steve is patient and very thorough in explaining the whole process of selling my home (I was clueless!). When I first met Steve, I felt really comfortable with him already. He's a reliable, trustworthy, ethical and honest agent. 
 
There were a few hiccups in the process, but Steve was very prompt in investigating and resolving the issues for me. In the end, my home was sold! 
 
I would highly recommend Steve Mun, he will provide you with a wealth of knowledge and do everything he can to help you with your real estate goals.

Anwar Nagpurwala, Blossom Valley San Jose Seller
 We recently sold our home through Steve Mun. Steve is a very knowledgeable real estate agent in this area. He uses all the online tools to market your property so that it can be sold fast and get you most value. 
 
We actually found Steve while searching on the internet for a real estate agent who can help us sell our home in this current market. After meeting with him we felt very comfortable and started the process of listing the property. It took sometime to sell our home but Steve was on top of everything. We will highly recommend Steve.

John Eun, Sunnyvale Seller

Steve was outstanding. He was very professional, knowledgeable, efficient, and reliable. every situation is different, but there were very few gotchas since he knew what we needed to do and when we came across any hurdles he was able to address and remove in a timely fashion. I would recommend Steve to any of my friends and family and definitely use him any time in the future.

Danny Ortega, San Jose Seller

We are one of the lucky family that was assisted by Steve Mun on selling our house last month. He provided us the complete explanations and expectations of selling our house during this tough market condition. In two weeks preparation he was able to present our house to the market and found plenty of good leads. A week later we received an offer. A month later we sold the house.

That is how Steve perform his professional help with us. We are truly thankful for his helping hand. He is the most professional, truthful, and honest person that I have ever known. Call him and you will surely get good results like what we had. We are very thankful and extremely happy.